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Cargo Tracking

Master AWB No

Cargo Check-out Guidance

INBOUND DOMESTIC CARGO CHECK-OUT INSTRUCTION

Required papers and documents:
-    Valid personal documents (personal ID, passport or other interchangeable documents as regulated by the law);
-    Valid letter of authorization, in case the consignee on the Master Air Way Bill (MAWB) is the forwarding agent or authorized personnel to receive   goods.
-    Valid referral letter from agency and/or business.
Prior to cargo delivery:
1.    Obtaining warehouse extraction note:
-    Customers shall present all necessary documents related to the shipment and personal documents at ACS’s Domestic Delivery booth.
-    Receiving original documents that attached to the AWB from delivery personnel.
-    Providing information about the representative on the delivery note, receipt (name, address, tax registration number…) to delivery personnel.
-    Checking information on delivery note, receipt and pay to delivery personnel.
-    Receiving delivery notes, pink receipt (for consignee).
2.    Receiving cargo:
Customers shall submit the delivery note to warehouse keeper personnel and wait for goods to be delivery
-    Customers are advised to check cargo’s condition upon receiving and compare with the delivery note on the cargo’s pieces, packaging condition, AWB numbers and sign on the delivery note.
-    ACS’s staffs will then load the cargo onto the customer’s vehicle.
Service time:
-    ACS provide 24/7 delivery service.

INBOUND INTERNATIONAL CARGO CHECK-OUT INSTRUCTION
Required papers and documents:
-    Valid personal documents (personal ID, passport or other interchangeable documents as regulated by the law);
-    Valid letter of authorization, in case the consignee on the Master Air Way Bill (MAWB) is the forwarding agent or authorized personnel to receive   goods.
-    Valid referral letter from agency and/or business.
-    Documents related to Customs’ declaration of shipment as regulated by Vietnam Custom.
Prior to cargo delivery:
1.    Obtaining warehouse extraction note:
-    Customers shall present all necessary documents related to the shipment and personal documents at ACS’s Domestic Delivery booth.
-    Receiving original documents that attached to the AWB from delivery personnel.
-    Providing information about the representative on the delivery note, receipt (name, address, tax registration number…) to delivery personnel.
-    Checking information on delivery note, receipt and pay to delivery personnel.
-    Receiving delivery notes, pink receipt (for consignee).
2.    Completing Custom’s formalities:
-    Customer shall contact Import Custom Team, Noibai Custom Department, to complete import procedures of the shipment
3.    Receiving cargo:
-    After completing Custom procedures for the shipment, with Custom’s Insignia on the delivery note as proof, customer shall submit the delivery note to warehouse keeper personnel and wait for goods to be delivery
-    Customers are advised to check cargo’s condition upon receiving and compare with the delivery note on the cargo’s pieces, packaging condition, AWB numbers and sign on the delivery note.
-    ACS’s staffs will then load the cargo onto the customer’s vehicle.
Service time:
-    ACS provide international cargo delivery service to customer from 07:30 to 11:30 and from 13:00 to 16:00, Monday to Saturday.
-    For overtime service, please request for service during the business hours. 
-    Note: Please contact Custom for permission beforehand for overtime’s service.
-    Contact us:
o    Email: import@noibaiaircargo.vn
o    Tel: (04) 3 5842568; 0943638898
o    Fax: (04) 3 5842569


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